Privacy Policy

1. Data We Collect

Registration data: Name, date of birth, email address, home address, phone number. Required to create an account and verify your identity.

Payment data: Payment method type, last four digits of card (if applicable), transaction history. We do not store full card numbers — these are handled by our PCI-DSS Level 1 compliant payment processor.

Usage data: Games played, session duration, bet amounts, wins and losses, device type, browser, IP address, and geographic location (province/city). Used for fraud prevention, responsible gaming monitoring, and service improvement.

Communication data: Emails, chat transcripts, and support tickets you send us. Retained for customer service purposes.

2. How We Use Your Data

• Providing and operating our casino services
• Processing deposits and withdrawals
• Verifying your identity and age (KYC)
• Detecting and preventing fraud and money laundering
• Complying with legal and regulatory obligations (Curaçao Gaming License)
• Personalizing your casino experience (game recommendations, bonus offers)
• Monitoring for responsible gambling compliance
• Communicating about account activity, promotions, and policy changes
• Improving our platform through anonymized usage analytics

3. Data Sharing

We share your data only with: (1) our payment processors for transaction processing, (2) identity verification providers for KYC compliance, (3) our gaming software providers to operate the games you play, (4) law enforcement or regulatory authorities when legally required, (5) fraud prevention services to protect against financial crime.

We do not sell your personal data to advertising companies, data brokers, or any third party for commercial purposes. We do not share your data with other casinos or gambling operators.

4. Data Retention

We retain your personal data for as long as your account is active and for 5 years after account closure, as required by anti-money laundering regulations. Financial transaction records are retained for 7 years to comply with tax and financial reporting obligations. You may request deletion of non-essential data at any time, subject to legal retention requirements.

5. Your Rights Under PIPEDA

As a Canadian resident, you have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data (subject to legal exceptions); withdraw consent for data processing where consent is the legal basis; lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC).

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies

We use essential cookies (required for login sessions and security), functional cookies (remembering your preferences), and analytics cookies (anonymous usage statistics via privacy-preserving analytics). We do not use third-party advertising cookies or tracking pixels. You can control cookie preferences through your browser settings, though disabling essential cookies will prevent you from using the platform.

7. Security

All data transmissions are encrypted with 256-bit SSL. Your password is stored as a salted hash — we cannot see it. Account data is stored on servers with restricted access, regular security audits, and industry-standard physical and network security controls. We undergo regular penetration testing and vulnerability assessments.

8. Contact

Privacy Officer: [email protected]
General support: [email protected]
Office of the Privacy Commissioner of Canada: priv.gc.ca