Responsible Gaming
We believe gambling should be entertainment — something you enjoy, in control, within a budget you set. We've built responsible gaming tools directly into every account, available from your first login. No support ticket required. No waiting period. Every limit, every restriction, every self-exclusion option is accessible within the account settings panel.
Account Tools
We offer deposit limits (daily, weekly, monthly), loss limits, session time limits, cooling-off periods (24 hours to 6 weeks), and permanent self-exclusion. Deposit limits apply immediately when set. Lowering a limit takes effect instantly. Increasing a limit requires a 24-hour cooling-off period — this asymmetry is deliberate and in line with responsible gambling best practice. Self-exclusion requests are irreversible for the selected period and result in your account being immediately suspended.
Set daily, weekly, or monthly deposit caps. Decreases apply immediately.
Set maximum session duration. You'll be logged out automatically when reached.
Cap how much you can lose in a given time period.
Temporarily or permanently close your account. Irreversible for selected period.
Receive notifications about how long you've been playing and how much you've spent.
Take a break from 24 hours to 6 weeks. Account access suspended during period.
Recognising Problem Gambling
Gambling becomes a problem when it interferes with your finances, relationships, or mental health. Warning signs include: chasing losses, gambling with money you can't afford to lose, lying to others about your gambling activity, borrowing money to gamble, or feeling anxious or irritable when not gambling. If any of these apply, please use our self-exclusion tool and contact one of the support organisations below.
Canadian Support Resources
Underage Gambling Prevention
We require age verification for all accounts. Players must be 19+ to register and play (18+ in Alberta, Manitoba, and Quebec). We use third-party identity verification to confirm age during registration. If we suspect an account is held by a minor, we suspend it immediately pending investigation. We never knowingly allow underage gambling.
If you share a device with minors, we recommend activating parental control software. Tools like Net Nanny, Qustodio, or iOS Screen Time can block gambling sites at the device level. This is an additional layer of protection separate from our own age verification.
If you need to set a limit or self-exclude right now, go directly to your Account → Responsible Gaming settings. If you need to talk to someone, call the ConnexOntario helpline: 1-866-531-2600 (24/7, free, confidential).